Your crew, office, and customer, on the same page.
One channel per job for the crew, a two-way line to the customer, and every message auto-translated into each person's language, with AI keeping all of it in sync so nothing slips.
Built for the trades that keep homes running
Three things, working as one.
A channel for every job and a line to every customer, with automatic translation and AI running over all of it.
Crew & customer channels
Every job gets an internal channel for the crew and office, plus a separate two-way line the customer can text on. Updates and replies never get crossed.
Automatic translation
Your Spanish-speaking crew posts in Spanish, the office reads English, the customer texts in their language, and everyone reads every message in their own. Nobody switches apps.
AI over all of it
Pemly Assistant reads the whole job, both channels, in any language, to answer questions, summarize the day, flag delays, and draft the customer update before you have to.
The product, not a promise.
Here's what the customer channel, automatic translation, and AI actually look like inside Pemly.
A line to the customer, kept out of the crew's chat.
Every job has an internal channel for the crew and office, plus a dedicated two-way line to text the customer. Send an update, they reply, and it never lands in the wrong place.
- ✓ Opt-in captured up front, so texting stays off until the customer says yes
- ✓ Customer replies route to the office, never the crew channel
- ✓ Every customer update is mirrored back into the team channel
Everyone reads and writes in their own language.
The crew posts in Spanish, the office reads English, the customer texts in Portuguese, and Pemly translates every message inline, both directions, in real time. No copy-paste, no switching apps.
- ✓ Eight languages, including Spanish, Portuguese, Vietnamese, Tagalog and more
- ✓ The original is always one tap away, so nothing is lost in translation
- ✓ Works across the crew channel and the customer line alike
An assistant that has actually read the whole job.
Pemly Assistant works across both channels and every language. Ask it anything and it answers from that job's real history, then summarizes the day, flags what's slipping, and drafts the customer update.
- ✓ Grounded answers that only speak from this job's own messages
- ✓ Daily summaries, so the owner isn't chasing five people at night
- ✓ Risk flags and ready-to-send customer drafts
The job's not what breaks. The communication is.
Texts, voicemails, and group chats scatter the truth across six places. The office finds out about the delay from the angry customer, not the crew.
Without Pemly
- ✕ Updates buried in personal texts the office never sees
- ✕ Language gaps between the crew and the office slow everything down
- ✕ "I thought you told the customer," but nobody did
- ✕ Owner spends evenings stitching the day back together
With Pemly
- ✓ One channel per job, so crew and office see the same thing
- ✓ Everyone reads every message in their own language, automatically
- ✓ A two-way line keeps the customer updated, and AI drafts the reply
- ✓ The owner gets a clear daily picture without chasing anyone
Every job gets its own line of communication.
If your team can use a group chat, they already know how to use Pemly.
Spin up a job channel
Each job gets a channel with the crew, the office, and the customer details all in one place. No more "which thread was that in?"
The crew posts in their language
Updates, photos, and questions go up in seconds from any phone, in whatever language the crew speaks. The office reads them in English, instantly, the moment they happen.
AI keeps everyone in sync
Pemly Assistant summarizes the day, flags delays, drafts the text to the customer, and makes sure nothing quietly slips through, across both channels and every language.
Outcomes, not another inbox.
Pemly isn't one more app to check. It's the one place the job actually lives.
Two-way customer line
A dedicated line to text the customer, and they text back. Opt-in is captured up front, so you only message customers who said yes, and STOP is handled automatically.
Everyone in their own language
Messages translate automatically across eight languages including Spanish, Portuguese, Vietnamese, Tagalog and more. Each person reads and writes in theirs; Pemly bridges the gap.
Pemly Assistant
Ask it anything about a job and it answers from that job's own history. It also summarizes each day, flags risks early, and drafts the customer update so the office doesn't have to.
Owner's daily picture
A clear view of every active job, what's on track, and what needs you, without calling five people to find out.
Photos & job history
Every photo, note, and change order stays attached to the job, searchable months later when a callback shows up.
Dead-simple for the field
No training, no manuals. If a crew member can send a text, they can use Pemly on day one.
"Before Pemly, the office found out about problems from the customer. Now we know before they do, and the crew and office are finally working off the same page."
Get your crew and office on the same page.
Pemly is rolling out to home-service teams in waves. Join the waitlist and we'll reach out when your spot opens.